Accessibility
We strive to provide an excellent online experience for all our guests – including those with sight, hearing, and other disabilities.
Use ADA widget to the bottom left for a better user experience if needed.
Accessibility Statement
Our property (sometimes hereinafter referred to as “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out.
Digital Accessibility Compliance Guidelines and Goals
We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria.
We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.
In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.
Continuous Digital Monitoring
Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code.
Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.
We Welcome Feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us with a description of the issue you encountered and your contact information. You are also welcome to call us for assistance 24 hours a day, 7 days a week.
Website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, Youtube, Twitter and Instagram.
Accessible Features and Amenities
We are compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
ADA Room Features
Entire guest rooms is wheelchair accessible 32” limited clear space to access the bathroom
Upper floors are accessible by elevator
Raised toilets are provided, 18.5” to top of seat.
Roll-in shower (available by room type) with grab bars
Shower chair
Toilet with grab rails
Lever door handles at entry door, sliding doors are provided in bathrooms
Lower View Finders
Adjustable Handheld shower wand at 54” at lowest position
ACCESSIBILITY PUBLIC SPACES INFORMATION
PARKING
There are a total of ten (10) handicap self-parking spaces, two (2) Angler and Ale, two (2) at the spa and six (6) at the main hotel
Handicap Spaces are clearly denoted with parking signs
Parking lot is paved and well lit
Parking Lot is equipped with visibly outlined ADA Cross Paths
ENTRANCES & ELEVATORS
Elevators can take guests to all levels of the hotel including meeting rooms
Outdoor pools are all accessible on the ground level
The Resort is equipped with an accessible loading and unloading area at the porte cochere.
FRONT DESK
Resort Front Desk is accessible to wheelchairs and features a lowered shelf convenient for guests
FOOD AND BEVERAGE OUTLETS
Tiki Bar
F&B Outlet features accessible seating areas both inside and on the outdoor patio area
F&B Outlet is accessible to wheelchairs
Pilar Bar
F&B Outlet is accessible to wheelchairs
Angler & Ale
F&B Outlet features accessible seating areas both inside and on the outdoor patio area
F&B Outlet is accessible to wheelchairs with a ramp from the parking lot to the front door.
Coral Grill
F&B Outlet features accessible seating areas on the outdoor patio
Marketplace
F&B Outlet features accessible seating at the outdoor patio area
F&B Outlet is accessible to wheelchairs and features a lowered countertop convenient for guests
CALM WATERS SPA:
Spa Front Desk is accessible to wheelchairs
Spa Fitness Center is accessible
Accessible Bathroom, Shower, Sink and Dry Steam Room
Spa Treatment Rooms and Lounge are accessible
ACCESSIBILITY KITS
Hawks Cay Resort has 10 (TTY) Accessibility Kits available from the Front Desk for guest use and convenience which includes a portaview phone and hearing kit
INDOOR MEETING ROOMS
Indoor Meeting Rooms are accessible
OUTDOOR EVENT SPACE
The Wedding Lawn is accessible
All pool decks are accessible ( Main, Oasis, Coral Cay and Sunset. )
OUTDOOR POOL AREA
The Pool features a handicap lift so guests with disabilities can easily enter the pool
From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the website.
If you have difficulty, we invite you to contact us.
